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Operating model development & improvement
Key tasks for your business
- Unlocking competitive advantages through IT
- Achieving operational excellence
- Transitioning to flexible development methodologies and product approaches
- Enhancing the quality and speed of IT services
- Optimisation and transparency of IT costs
Our services
Functional and organisational design of the IT function
- Analysing the current state of the functional and organisational structure of the IT function
- Designing the target functional and role structure based on the goals and objectives of the business, taking into account current trends and best practices, including those to support digital transformation and transitioning to a product approach
- Creating detailed competence maps
- Establishing a KPI system for IT departments and employees
- SSC design and creation
Assessing target indicators and IT headcount optimisation
- Assessing the headcount target indicators of the IT function
- Elaborating recommendations to optimise the headcount and role composition within the IT function
IT units regionalisation
- Assessing the applicability of regionalisation options (shared services centre, several centres by service regions or functionality)
- Developing the target processes of regional IT departments, as well as the KPIs of employees
- Determining business requirements related to the composition and quality of services provided by regional IT departments
- Developing the target IT department organisational structure, taking into account the regionalisation aspect
- Choosing locations for regional IT departments
Optimising the management of IT costs
- Assessing accounting and the classification of IT costs
- Establishing a uniform approach to costing and pricing IT services, based on the Technology Business Management methodology
- Benchmarking IT costs
- Developing IT resource planning and accounting processes
Boosting the efficiency of IT practices
- Assessing the current maturity level of IT practices, based on COBIT, CMMI, and user experience
- Value chain optimisation
- Developing recommendations to implement advanced IT practice management technologies
Implementation and development of the product approach and flexible development methods
- Elaborating a product approach concept based on the client’s needs
- Adaptation of the IT operating model to apply the product approach
- Selection of products from the client’s list of solutions
- Creation and support of product teams
Developing the sourcing strategy
- Analysing the current sourcing model for IT services and IT roles
- Elaborating criteria and methods for making decisions on the type of IT services sourcing
- Creating a target sourcing model
- Drawing up plans for the skills required in the short or medium term
Our advantages
- Experienced team of professionals with technical skills and industry knowledge
- Deploying international and national best practices, engaging functional and industry experts
- Applying a proven methodology to develop the IT operating model
- We have the required databases for benchmarking:
- benchmarking database by industry, size of business and region
- analytical reports of the most trusted agencies
- reference models of IT processes and functions based on global best practices
- Significant experience in similar projects
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